Our Evaluation Policy

Our Evaluation Policy – Handy Bross

Last Updated: [24-11-2025]

1. Introduction

At Handy Bross, we are committed to maintaining high-quality standards across all services. This Evaluation Policy explains how we assess service quality, user experiences, and provider performance to ensure transparency, fairness, and continuous improvement.

2. Purpose of the Evaluation System

Our evaluation system is designed to:

  • Ensure consistent service quality

  • Provide constructive feedback to service providers

  • Build trust between users and providers

  • Identify areas for improvement

  • Support compliance with company standards and guidelines

3. Evaluation Criteria

We evaluate services and provider performance based on the following key factors:

a. Quality of Work

Accuracy, reliability, professionalism, and adherence to service requirements.

b. Timeliness

Completing tasks within the agreed timeframe and respecting deadlines.

c. Communication

Clear, respectful, and timely communication with users and team members.

d. User Satisfaction

Ratings, feedback, and overall customer experience.

e. Compliance

Following Handy Bross policies, safety standards, and ethical guidelines.

4. User Ratings & Feedback

Users may rate services and leave feedback after a job is completed.
Feedback is used to:

  • Improve service quality

  • Support provider training

  • Ensure accountability

  • Enhance user experience

Abusive, discriminatory, or fraudulent feedback is not permitted and may be removed.

5. Evaluation Frequency

Evaluations may occur:

  • After each completed service

  • During routine performance reviews

  • When a dispute or complaint is reported

  • As part of quality assurance checks

6. Consequences of Evaluation Results

Depending on evaluation outcomes, the following actions may be taken:

a. Positive Performance

  • Higher visibility on the platform

  • Priority for certain job categories

  • Eligibility for rewards or recognition programs

b. Improvement Needed

  • Recommendations or required training

  • Temporary limitations on certain service categories

c. Policy Violations or Poor Performance

  • Warnings

  • Temporary suspension

  • Permanent removal from the platform (in severe cases)

7. Appeals and Review Requests

Service providers may request a review if they believe an evaluation is unfair or inaccurate.
All appeals are assessed objectively by our support team.

8. Policy Updates

Handy Bross may update this Evaluation Policy when necessary. Changes will be reflected with an updated “Last Updated” date.

9. Contact Us

For questions regarding our evaluation process:
info@handybross.com
www.handybross.com