Consumer Law

Handy Bross – Consumer Law 

Last Updated: [Insert Date]

Handy Bross is committed to complying with all applicable U.S. federal and state consumer protection laws, including the Federal Trade Commission Act (FTC Act), state unfair and deceptive acts and practices laws (UDAP), and service warranty regulations. This Consumer Law page explains your rights as a customer and our obligations as a service provider in the United States.

1. Your Rights Under U.S. Consumer Law

1.1 Right to Fair and Honest Business Practices

Under the FTC Act and state consumer protection statutes, you have the right to:

  • Clear, truthful, and non-misleading information

  • Honest advertising

  • Transparent pricing and disclosures

  • Protection from unfair or deceptive business practices

1.2 Right to Accurate Service Information

Before you purchase or schedule any service, you have the right to know:

  • Full service description

  • Total price and any potential additional fees

  • Expected completion time

  • Any limitations or exclusions

We are legally required to provide accurate and clear information.

1.3 Right to Service Performed with Reasonable Care

Under U.S. service warranty and contract laws, you are entitled to services that are:

  • Performed with reasonable care and professional skill

  • Fit for the intended purpose

  • Completed according to the terms agreed upon

If a service is performed improperly, you may be entitled to corrective action.

1.4 Right to Refund, Repair, or Re-Performance

If we fail to deliver the service as promised, you may request:

  • A re-performance of the service

  • A partial or full refund

  • Compensation when applicable

Refund and warranty terms follow state-level consumer laws.

1.5 Right to Cancel

Depending on your state’s laws and the nature of the service, you may have:

  • A “cooling-off period” for certain types of sales (Federal Cooling-Off Rule applies to some in-person sales)

  • The right to cancel scheduled services before work begins

  • The right to request documentation of cancellation terms

For services already started, cancellation rules may differ.

1.6 Right to Data Privacy

Your personal information is protected under:

  • The FTC Act

  • State-level privacy laws (e.g., CCPA in California if applicable)

See our Privacy Policy for details.

2. Our Responsibilities Under U.S. Law

Handy Bross complies with U.S. consumer protection requirements by:

  • Providing truthful and accurate service descriptions

  • Ensuring transparent prices with no hidden fees

  • Delivering services with reasonable care and skill

  • Providing invoices and documentation when required

  • Maintaining fair and legal refund policies

  • Complying with all applicable federal and state laws

3. Dispute Resolution (U.S. Standard Procedure)

If an issue arises, please contact us first so we can resolve the matter promptly.
If a dispute cannot be resolved, you may have the right to contact:

  • The Federal Trade Commission (FTC)

  • Your state’s Consumer Protection Agency

  • The Better Business Bureau (BBB)

  • Small Claims Court

  • State Attorney General’s Office

We comply fully with federal and state dispute processes.

4. Contact Us

For all consumer rights questions:
Email: [Insert Email]
Phone: [Insert Phone Number]